Returns and Refunds

What's your return policy?

If you do not like the item or the size does not fit, you can return the item to us within 30 days from the date you receive it. We offer free exchange for size & colour for every order in Canada. 

For orders in Atlantic Canada, returns are free. For other provinces, a restocking fee of $15 will be applied. The charge will be deducted from the original amount. 

Some Sales Items are not refundable, please be aware of the "non-refundable" sign. 

PLEASE REQUEST A RETURN BY CONTACTING customerservice@cyanosjay.ca

Make sure the merchandise you return is in its original condition, tags included in order to receive the full refund. 

 

How can I receive refund?

Refunds are processed as fast as possible following the receipt of your package at our distribution center. Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.